This Privacy Policy explains what personal information 5p999 collects from Pakistani users, how it is used, how it is stored securely, and what rights you have over your own data. Please read it alongside the Terms and Conditions before using the platform.
Six principles that guide how 5p999 collects, uses and protects personal information. These are the short version — the full policy details are below.
5p999 collects personal data only to the extent required to operate your account, process PKR payments and comply with legal obligations. We don't ask for information that serves no operational purpose. What you provide stays within the scope of running your 5p999 account.
Personal information and payment details held by 5p999 are stored using encryption and access controls. Only authorised personnel with a specific operational need can access account data. We apply security measures consistent with industry standards for online gaming platforms.
Your personal data is never sold to third-party advertisers or data brokers. Information is shared with third parties only where strictly necessary — for example, with payment processors like JazzCash and Easypaisa to complete transactions, or with fraud prevention services.
The 5p999 app collects device identifiers and usage data to improve performance and detect fraud. This data is not used for cross-platform advertising and is not shared with third-party apps on your phone. Location data is not collected by default.
You have the right to request a copy of the personal data 5p999 holds about you, to correct inaccurate information, and to request deletion of your data where no legal retention obligation applies. Contact support through your account dashboard to submit any of these requests.
5p999 uses essential cookies to keep you logged in and maintain your session. Analytics cookies may be used to understand how the platform is being used — but these do not identify you personally and are not linked to your account or bet history. You can manage cookie preferences in your browser settings.
This Privacy Policy applies to all users of the 5p999 platform — including the website at 5p999.pro and the 5p999 mobile app — who are located in Pakistan or who access the platform using a Pakistani mobile number or payment method. By creating an account or using any service on 5p999, you acknowledge that you have read this policy and consent to the data practices described here.
This policy covers data collected during registration, account use, deposits, withdrawals, customer support interactions and any other point at which you provide information to 5p999 or the platform collects information automatically through your use of it.
5p999 collects personal data through two routes: information you provide directly and information collected automatically when you use the platform.
| Data Category | What Is Collected | When Collected |
|---|---|---|
| Account Identity | Name, mobile number, date of birth | Registration |
| Verification Documents | CNIC or other identity documents (when requested) | KYC / age verification |
| Payment Information | JazzCash/Easypaisa numbers, bank account references, transaction IDs | Deposit / withdrawal |
| Betting & Gaming Activity | Bets placed, games played, win/loss records, session times | Platform use |
| Device & Technical Data | IP address, device type, OS version, browser type | Automatic — all sessions |
| Support Communications | Messages sent to customer support, query history | When you contact us |
Data collected by 5p999 is used for the following purposes only:
5p999 does not use your personal data to build advertising profiles or for any purpose unrelated to operating your account.
When you make a deposit or request a withdrawal on 5p999, your payment information is processed through the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card issuer. 5p999 receives a transaction reference and confirmation of the amount but does not store full card numbers or mobile wallet PINs on its own servers.
Payment data is retained only for as long as necessary to resolve disputes, process refunds and comply with financial record-keeping requirements. If a deposit does not match your registered payment method — for example, if someone sends funds from an account in another person's name — the transaction will be flagged for review and may be returned pending identity verification.
5p999 does not sell personal data. Data may be shared with third parties only in the following specific circumstances:
All third-party service providers used by 5p999 are required to handle personal data securely and to use it only for the specific purpose for which it was shared.
5p999 retains personal data for as long as your account is active and for a reasonable period thereafter to resolve any pending disputes, process any outstanding payments and comply with legal record-keeping requirements. The specific retention periods by data type are as follows:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised.
5p999 applies technical and procedural security measures to protect personal data from unauthorised access, loss or disclosure. These include:
No online platform can guarantee absolute security. If you believe your account has been accessed without your permission, contact 5p999 support immediately and change your password.
5p999 uses cookies and similar technologies on the web platform. Cookies are small text files stored in your browser that help the platform function correctly and remember your preferences.
5p999 does not use advertising or retargeting cookies. You can manage cookie settings in your browser, though blocking essential cookies will affect your ability to log in and use the platform.
You have the following rights regarding the personal data 5p999 holds about you. To exercise any of these rights, contact support through your account dashboard.
You can request a copy of the personal data 5p999 holds about your account. We will provide this within a reasonable timeframe after verifying your identity.
If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. Some corrections may require identity re-verification.
You can request that your personal data be deleted. This is subject to legal retention obligations — transaction and identity records required for financial compliance cannot be deleted immediately, but all other data can be removed once your account is closed.
Where data processing is based on your consent, you can withdraw that consent at any time. Withdrawing consent for essential processing (such as payment processing) will require you to close your account.
If you no longer want to receive promotional communications from 5p999, contact support to opt out. Account-critical communications — such as deposit confirmations and withdrawal notifications — cannot be opted out of while your account is active.
5p999 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If 5p999 becomes aware that an account has been created by a person under 18, the account will be closed immediately, any balance will be returned to the deposit source, and all associated data will be deleted except where legally required to retain transaction records.
Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing 5p999 or any other online gaming platform. If you believe a minor has created an account on 5p999, please contact support immediately.
The 5p999 Android app and iOS Progressive Web App collect a limited set of additional data compared to the browser platform:
The 5p999 app does not request access to your contacts, camera, microphone or location by default. Any permission request by the app will be clearly explained at the time it is made.
5p999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When changes are made, the updated date at the top of this page will be revised.
For material changes — particularly those that affect how your data is used or shared — 5p999 will notify registered users through an account notification or by the registered mobile number before the changes take effect. Continuing to use the platform after changes are posted constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential data security issue, contact 5p999 support through the in-platform chat or the contact section of your account dashboard. We aim to respond to all data-related requests within 10 business days.
For data deletion requests or access requests that involve sensitive identity or payment information, you may be asked to verify your identity before the request is processed. This is to protect your data and prevent unauthorised access or deletion.
You can also reach the support team by email at the address shown in the footer below — please include your registered mobile number (without your full financial details) so we can locate your account.
Common questions from Pakistani users about data privacy and how 5p999 handles personal information.
By registering, you confirm you have read and accepted both the Privacy Policy and the Terms and Conditions. Your data is handled as described above — no selling, no third-party advertising, and PKR payments via JazzCash and Easypaisa processed securely.